Frequently asked questions.
Answers to the questions we hear most about ordering, delivery, payments and returns. Can't find what you need? Our team is a message away.
Orders & Delivery
Most orders placed before 6pm are delivered the next working day. Orders in select pincodes qualify for same-day delivery, shown at checkout once you enter your address.
Yes — once your order ships you'll get a tracking link by SMS and email. You can also check status any time from Track Order in the header.
Enter your pincode on any product page under "Use pincode to check delivery info" — it'll show delivery timelines and whether same-day service is available in your area.
Our delivery partner will attempt redelivery the next day, and you'll get an SMS to reschedule for a convenient time slot.
Payments & Pricing
We accept UPI, credit/debit cards, net banking, and cash on delivery on most orders below ₹5,000.
No minimum order value. Orders above ₹499 qualify for free delivery; orders below that carry a flat ₹29 delivery fee.
Yes, all listed prices are inclusive of applicable taxes. The price you see at checkout is the price you pay.
Returns & Refunds
Perishables can be flagged for replacement within 24 hours of delivery. Packaged goods can be returned within 7 days if unopened and in original packaging.
Refunds are processed within 3–5 business days to your original payment method, or instantly as store credit if you prefer.
Report it from your order history within 24 hours with a photo, and we'll arrange a free replacement or refund — no need to return the item first.
Account & Support
You can check out as a guest, but creating a free account lets you track orders, save addresses, and reorder favourites faster.
Reach us via the Contact Us page, call our support line, or email hello@sprigmart.example — our team replies within a few hours on business days.
Still have a question?
Our support team is happy to help with anything not covered here.